Terms of service

HARSHÉ SILVER

TERMS & CONDITIONS

Customer Website Terms — India

EFFECTIVE DATE
[DD Month YYYY]

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Welcome to HARSHÉ Silver.

These Terms & Conditions govern your access to and use of https://harshesilver.com/ (“Website”) and your purchase of products offered under the HARSHÉ Silver brand.

The Website is owned and operated by [PROPRIETOR’S FULL LEGAL NAME], a sole proprietor trading as HARSHÉ Silver, with its principal place of business at [COMPLETE BUSINESS ADDRESS].

By accessing the Website, creating an account or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these Terms limits any rights available to you under applicable Indian consumer law.

1. About HARSHÉ Silver

HARSHÉ Silver is a contemporary jewellery brand offering carefully selected jewellery in 925 sterling silver.

The exact materials, stones, finishes, dimensions and other characteristics of each piece are stated on its individual product page. Please review that information before placing an order.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through the Website.

If you are under 18, you may use the Website and make a purchase only under the supervision of a parent or legal guardian.

By placing an order, you confirm that the information supplied by you is true, current and complete.

3. Account Registration

You may be able to create a HARSHÉ account to view orders, save pieces, manage addresses and access other account functions.

You are responsible for:

  • keeping your login details confidential;

  • ensuring that your account information remains accurate;

  • restricting unauthorised access to your account; and

  • informing us promptly if you suspect unauthorised account activity.

HARSHÉ Silver will not ask you to disclose your password by email, telephone or WhatsApp.

We may restrict or suspend an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms. Where appropriate, we will notify the account holder and provide an opportunity to contact us.

4. Product Information

We take reasonable care to present product descriptions, materials, dimensions and images accurately.

However:

  • colours may appear slightly different depending on your screen;

  • handmade or individually finished details may show minor variations;

  • product images may appear larger or smaller than their actual size; and

  • natural or decorative stones may vary subtly in colour, pattern or appearance where applicable.

These natural or minor variations are not necessarily defects.

The product page remains the primary source of information for the exact materials, stones, finish, size and care requirements of each piece.

5. Sterling Silver and Product Care

Products described as 925 sterling silver contain 92.5% silver, with the remaining percentage consisting of other metals used to provide strength and durability.

Sterling silver may naturally tarnish or change in appearance through exposure to air, moisture, cosmetics, perfumes, chemicals, perspiration or improper storage. Normal tarnishing does not by itself mean that a product is defective.

Customers should follow the care instructions provided with the product or published on the Website.

This clause does not limit your rights where a product is defective, damaged, incorrect or materially different from its description.

6. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees unless stated otherwise.

Prices will be shown as inclusive or exclusive of applicable taxes in accordance with the information displayed during checkout and applicable law.

Any delivery charges or other permitted charges will be disclosed before you confirm payment.

We may change product prices at any time. A price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

7. Pricing and Information Errors

Despite reasonable care, a product may occasionally be displayed with an incorrect price, description or availability status.

If we identify an obvious error before accepting or dispatching your order, we may contact you and offer the choice to:

  • confirm the order using the correct information; or

  • cancel the affected item and receive a full refund of the amount paid for it.

We will not substitute another product without your agreement.

8. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

An order confirmation or payment confirmation acknowledges that we have received your order. It does not necessarily mean the order has been accepted.

The order is accepted when we confirm dispatch or otherwise expressly confirm acceptance.

We may refuse or cancel an order before dispatch where reasonably necessary, including where:

  • the product is unavailable;

  • payment cannot be authorised;

  • the delivery information is incomplete or unsupported;

  • an obvious pricing or product-information error has occurred;

  • purchase limits have been exceeded;

  • the transaction is suspected to be fraudulent; or

  • the order would violate applicable law.

If we cancel an order after receiving payment, the amount collected for the cancelled item will be refunded through the original payment method within the applicable processing period.

9. Payments

Available payment methods will be displayed at checkout.

Payments may be processed through third-party payment providers. Your use of their services may also be governed by their terms and privacy practices.

You confirm that you are authorised to use the payment method submitted for an order.

HARSHÉ Silver does not directly store complete card