Terms of service

1. Acceptance of Terms

  • By using the website, the customer agrees to these Terms & Conditions.

  • If they do not agree, they should not use the website.

2. About HARSHÉ

  • Business name

  • Registered address

  • Contact email

  • Contact number

  • Website domain

3. Eligibility

  • Users must be 18+ years old or use the website under parental supervision.

4. Product Information

  • We strive to ensure product descriptions, weights, images, and specifications are accurate.

  • Slight variations in colour, finish, or weight may occur due to photography, screen settings, or handcrafted manufacturing.

5. Pricing

  • Prices are displayed in INR.

  • Prices may change without prior notice.

  • Taxes will be charged as applicable.

  • Obvious pricing errors may result in order cancellation.

6. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • HARSHÉ reserves the right to accept or reject any order.

  • Orders may be cancelled due to stock issues, payment failures, fraud prevention, or incorrect pricing.

7. Payments

  • Accepted payment methods.

  • Payment security.

  • Failed or pending payment policy.

8. Shipping Policy

  • Processing time.

  • Delivery estimates.

  • Delays due to courier or natural events.

  • Shipping coverage.


9. Return & Exchange Policy

Clearly mention:

  • Return window (e.g. 7 days)

  • Exchange window

  • Eligibility conditions

  • Non-returnable items (custom jewellery, engraved products, earrings if used, etc.)

  • Refund process

10. Cancellation Policy

  • Customer cancellation before dispatch.

  • No cancellation after dispatch.

  • Custom orders cannot be cancelled.

11. Warranty

Mention what is covered:

  • Manufacturing defects

  • Stone setting issues (if applicable)

Not covered:

  • Accidental damage

  • Scratches

  • Misuse

  • Normal wear and tear

  • Chemical damage

12. Jewellery Care

Explain:

  • Keep away from perfumes

  • Avoid chemicals

  • Store properly

  • Use polishing cloth

13. Intellectual Property

Protect:

  • Logo

  • Brand name

  • Product photos

  • Videos

  • Website design

  • Content

No copying without permission.


14. User Accounts

  • Customer responsible for account security.

  • False information may lead to suspension.

15. Promotions & Coupons

  • Coupon misuse.

  • One coupon per order.

  • HARSHÉ may modify offers anytime.

16. Limitation of Liability

Protect yourself from:

  • Courier delays

  • Force majeure

  • Indirect losses

  • Third-party payment gateway issues

17. Privacy

Reference your Privacy Policy.

18. Governing Law

Example:

These Terms & Conditions shall be governed by the laws of India.

19. Dispute Resolution

Mention:

  • Jurisdiction (e.g. Ratlam, Madhya Pradesh)

  • Arbitration if required

20. Contact Information

  • Email

  • Phone

  • Registered office