HARSHÉ SUPPORT

HOW CAN
WE HELP?

Whether you are choosing a piece, waiting for an order or caring for something already yours, find the guidance you need here.

TRACK AN ORDER → RETURNS & EXCHANGES → JEWELLERY CARE →
BROWSE BY TOPIC

Essential Support Categories

Straightforward guidance for every step
01
ORDERS & DELIVERY
Track an order and find information about dispatch, delivery and packaging.
EXPLORE →
02
RETURNS & EXCHANGES
Understand eligibility and how to request a return or exchange.
EXPLORE →
03
PRODUCT & SIZING
Find product information and guidance for selecting the right size.
EXPLORE →
04
MATERIALS & CARE
Learn about 925 sterling silver and how to care for your jewellery.
EXPLORE →
05
CONTACT HARSHÉ
Reach our customer-care team for personal assistance.
CONTACT US →
ORDER TRACKING

Looking For Your Order?

Enter your order details to view the latest available status.

HELP CENTRE

Frequently Asked Questions

Quick Answers To Common Questions
Orders & Delivery 01 How can I track my order?
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You can track your order easily by heading over to our Order Tracking page and entering your order number along with your email address or phone number.
02 Can I change or cancel my order?
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Orders can be modified or cancelled within 24 hours of placement. Please reach out directly to our customer support team as soon as possible.
03 When will my order be dispatched and delivered?
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Standard orders are processed and dispatched within 1-2 business days, and typically arrive at your doorstep within 3-7 business days.
Returns & Exchanges 04 Is my order eligible for a return or exchange?
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Yes, items are eligible for return or exchange within 7 days of delivery, provided they are in their original unused condition and packaging.
05 How do I request a return or exchange?
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You can request a return or exchange by visiting our returns portal or contacting customer care with your order ID and product details.
06 When will my refund be processed?
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Once your returned item is received and quality-checked at our facility, your refund will be processed within 5-7 business days.
07 What should I do if my order arrives damaged or incorrect?
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Please notify us within 48 hours of delivery along with clear photos of the damaged or wrong product so we can arrange an immediate replacement.
Product & Care 08 Is every HARSHÉ piece made from 925 sterling silver?
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Yes, all our jewellery pieces are exquisitely crafted with genuine 925 sterling silver and standard hallmarking for guaranteed authenticity.
09 How do I find the right size?
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You can reference our comprehensive size guide available on each product listing page to find precise measurements and fitting instructions.
10 How should I care for and store my jewellery?
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Store your pieces in a clean, dry airtight pouch or box, and protect them from direct exposure to perfumes, cosmetics, and moisture.
Returns Process
Returns Process

When A Piece Returns To Us

Every returned piece is inspected before a refund or exchange is approved. Receipt of a return parcel does not constitute acceptance. The piece must match the item supplied with the original order and meet the conditions stated in our Returns & Exchanges Policy.

View Returns & Exchanges Policy →
Materials & Care

Care Begins With Understanding.

Refer to each product page for its exact material and finish information. For guidance on wearing, cleaning and storing your jewellery, explore the HARSHÉ care guide.

Discover Materials & Craft → View The Care Guide →
Materials & Care
Personal Assistance

Still Need
Our Help?

Tell us how we can help and include your order number, if you have one.
A member of the HARSHÉ customer-care team will respond within our stated service hours.

Email Harshé → Whatsapp Harshé →
Customer-Care Hours [Confirmed Days And Hours]
Expected Response Time [Confirmed Response Window]
Contact Harshé

How Can We Help?

Whether you have a question about a piece, an existing order or caring for your jewellery, we are here to help.

Looking for a quick answer? Visit Support →
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