HARSHÉ SILVER

PRIVACY POLICY

India-focused draft for website publication and legal review

IMPORTANT — LEGAL REVIEW REQUIRED

This is a professional drafting document, not a lawyer-issued legal approval. Before publication, an Indian lawyer should confirm HARSHÉ’s legal entity details, payment gateway, ecommerce platform, courier partners, analytics/advertising tools, WhatsApp/email tools and actual data practices.

Effective Date
[DD Month YYYY]

Last Updated
[DD Month YYYY]

At HARSHÉ, we value the trust you place in us.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with HARSHÉ.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Business Information

Legal Entity
[FULL LEGAL BUSINESS NAME]

Brand
HARSHÉ / HARSHÉ Silver

Registered Address
[REGISTERED BUSINESS ADDRESS]

Email
support@harshesilver.com

Website
https://harshesilver.com/

1. INFORMATION WE COLLECT

We collect only information reasonably required to provide our products, services and customer experience.

Depending on how you interact with HARSHÉ, this may include:

Information you provide to us

Identity and contact information

• Name

• Email address

• Mobile number

• Billing address

• Shipping address

Order information

• Products purchased

• Order value

• Size or product selections

• Delivery preferences

• Order, return, exchange and refund history

Account information

• Login or account details

• Saved addresses

• Wishlist information

• Account preferences

Communications

• Messages sent to customer care

• Email correspondence

• WhatsApp or other customer-support communications

• Feedback, enquiries or complaints

Marketing preferences

• Newsletter subscription

• Promotional communication preferences

• Consent choices

2. PAYMENT INFORMATION

Payments may be processed through authorised third-party payment service providers.

Depending on the payment method you choose, the payment provider may collect information necessary to process your transaction.

HARSHÉ does not intend to directly store complete card numbers, CVV information or other full payment credentials where those details are processed securely by the relevant payment service provider.

We may receive limited transaction information such as payment status, transaction reference, payment method and information necessary for reconciliation, refunds and customer support.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Time spent on pages

• Referral source

• Website interactions

• Cookie or similar technology identifiers

This information helps us maintain security, understand how our website is used and improve the HARSHÉ digital experience.

4. HOW WE USE YOUR INFORMATION

Process and fulfil your order

Including payment confirmation, packaging, dispatch, delivery, returns, exchanges and refunds.

Provide customer support

Including responding to questions, order enquiries, complaints and service requests.

Manage your HARSHÉ account

Including saved information, order history and account preferences.

Communicate important service information

Such as order confirmations, shipment updates, delivery information and changes affecting your purchase.

Improve HARSHÉ

Including improving our website, products, services, customer journey and shopping experience.

Maintain security and prevent misuse

Including detecting fraud, unauthorised transactions, suspicious activity and security incidents.

Meet legal and regulatory obligations

Including accounting, taxation, consumer protection, regulatory and law-enforcement requirements where applicable.

Send marketing communications

Where you have chosen to receive them or where otherwise permitted by applicable law.

Marketing communications may include new collections, product launches, journal stories, events, offers and other HARSHÉ news.

You may withdraw from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

5. CONSENT AND YOUR CHOICES

Where your consent is required, HARSHÉ will seek consent for the specified purpose for which your personal information is being collected or used.

You may withdraw your consent where applicable.

Withdrawing consent does not affect processing already lawfully carried out before withdrawal and may not prevent processing that we are required or permitted to continue under applicable law.

India's DPDP framework requires consent, where relied upon, to be free, specific, informed and unambiguous, and provides for withdrawal with comparable ease once the relevant provisions come into operation.

6. COOKIES AND SIMILAR TECHNOLOGIES

HARSHÉ may use cookies and similar technologies to operate and improve our website.

Essential cookies

Required for functions such as shopping bag, checkout, account login and website security.

Preference cookies

Used to remember certain settings and preferences.

Analytics cookies

Used to understand how visitors interact with our website and improve its performance.

Advertising or marketing technologies

Where used, these may help measure campaigns or provide more relevant advertising.

Where required by applicable law, non-essential cookies or similar technologies will be used in accordance with your consent choices.

You can also control certain cookies through your browser settings.

7. WHEN WE SHARE INFORMATION

We do not sell your personal information.

We may share information only where reasonably necessary with service providers helping us operate HARSHÉ, including:

• Payment processors

• Shipping and courier partners

• Ecommerce and website infrastructure providers

• Cloud hosting providers

• Customer-support providers

• Email or communication platforms

• Analytics providers

• Marketing service providers, where applicable

• Accountants, auditors, professional advisers and legal advisers

These providers may process information only for the services they provide to us, subject to their contractual and legal obligations.

We may also disclose information where required by law, regulation, court order, government authority or lawful legal process.

If HARSHÉ undergoes a merger, restructuring, acquisition, financing or transfer of all or part of its business, relevant information may be transferred as part of that transaction subject to applicable law.

8. SHIPPING AND DELIVERY PARTNERS

To fulfil an order, we may provide necessary information to our logistics or courier partners, such as:

• Recipient name

• Delivery address

• Mobile number

• Order or shipment reference

This information is provided for purposes including shipment, delivery coordination, tracking, returns and related customer service.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing orders

• Maintaining required business records

• Processing returns and refunds

• Resolving disputes

• Providing customer support

• Meeting legal, taxation and accounting requirements

• Preventing fraud and protecting our legal rights

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable law.

10. DATA SECURITY

HARSHÉ uses reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission, website, database or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should contact us promptly if you believe your account has been compromised.

11. YOUR PRIVACY RIGHTS

Subject to applicable law and the commencement of relevant statutory provisions, you may have rights concerning your personal data, including rights to:

• Obtain information about how your personal data is processed

• Request correction or updating of inaccurate personal data

• Request erasure where legally applicable

• Withdraw consent where processing relies on consent

• Raise a grievance concerning the handling of your personal data

The DPDP Act provides rights relating to access to information, correction, erasure and grievance redressal when the relevant provisions become operative.

To make a privacy request, contact: support@harshesilver.com

We may need to verify your identity before acting on certain requests.

12. MARKETING COMMUNICATIONS

If you choose to receive HARSHÉ marketing communications, we may contact you through channels for which you have provided appropriate details and permissions.

You can unsubscribe from promotional emails using the unsubscribe link included in the communication.

For promotional messages delivered through other channels, you may follow the opt-out instructions provided or contact HARSHÉ.

Transactional messages relating to an order, payment, delivery, return, security issue or customer-service matter are not considered promotional communications and may still be sent where necessary.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment services, social platforms or other external services.

Their privacy practices are governed by their own policies.

HARSHÉ is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review their privacy notices before providing personal information.

14. INTERNATIONAL PROCESSING

Some service providers used by HARSHÉ may process or store information using infrastructure located outside India.

Where personal information is transferred or processed outside India, HARSHÉ will take steps required under applicable Indian law and any applicable government restrictions.

15. CHILDREN'S PRIVACY

HARSHÉ does not knowingly seek to collect personal information from children for independent commercial use.

If you are under 18, purchases or submission of personal information should be made with the involvement of a parent or lawful guardian where required.

If we become aware that personal information relating to a child has been collected in circumstances inconsistent with applicable law, we will take appropriate steps concerning that information.

16. CUSTOMER REVIEWS, CONTENT AND SOCIAL MEDIA

If you voluntarily submit a product review, photograph, testimonial, social-media content or other material to HARSHÉ, we will use it only in accordance with the permissions applicable to that submission.

We will not treat the submission of customer-support communications as permission to publish them publicly.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• New technologies

• Operational changes

• Changes in law or regulation

• Updates to our privacy practices

The revised version will be posted on this page with an updated Last Updated date.

Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is processed.

18. GRIEVANCE AND PRIVACY CONTACT

If you have a question, request or complaint concerning privacy or personal information, please contact:

Name
[NAME OF AUTHORISED PERSON / GRIEVANCE OFFICER]

Entity
HARSHÉ / [LEGAL ENTITY NAME]

Email
support@harshesilver.com

Phone
+91 93403 63381

Address
[REGISTERED / BUSINESS ADDRESS]

We will review and respond to privacy and grievance requests in accordance with applicable law.

19. CONTACT HARSHÉ

For general customer-care enquiries:

Brand
HARSHÉ Silver

Email
support@harshesilver.com

Phone / WhatsApp
+91 93403 63381

Address
[BUSINESS ADDRESS]