Shipping policy

Effective Date: 24th July 2026

At HARSHÉ Silver, we take great care in preparing and delivering your jewellery safely and securely. Every order is carefully inspected, packed, and handed over to our trusted logistics partners for delivery.

This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures for purchases made through HARSHÉ Silver.

1. Order Processing

Once your order has been successfully placed and confirmed, our team begins preparing it for dispatch.

Orders generally go through the following process:

Order Confirmation
Payment Verification, where applicable
Quality Check
Secure Packaging
Dispatch to our logistics partner

Processing time may vary depending on product availability, order volume, public holidays, or other operational circumstances.

2. Shipping Locations

We currently ship to serviceable locations across India.

Delivery availability may depend on the PIN code and coverage provided by our courier and logistics partners.

If a location is not serviceable, we may contact you regarding available alternatives or cancellation of the order.

3. Estimated Delivery Time

Estimated delivery timelines are displayed or communicated based on product availability and the delivery location.

Delivery times may vary depending on:

Shipping Destination
PIN Code
Courier Partner
Product Availability
Public Holidays
Weather Conditions
Local Restrictions
Other circumstances beyond our reasonable control

Any delivery timeline provided is an estimate and should not be considered a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Order Value
Delivery Location
Shipping Method
Promotional Offers

If free shipping is available for an order, it will be reflected during checkout.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered:

Email Address
Mobile Number
SMS
WhatsApp, where applicable

You can use the provided tracking information to check the delivery status of your shipment.

Tracking information may take some time to become active after dispatch.

6. Delivery Attempts

Our courier partner will attempt to deliver the order to the shipping address provided at checkout.

Please ensure that:

Your complete address is accurate
Your PIN code is correct
Your mobile number is active
Someone is available to receive the package

If delivery is unsuccessful, the courier partner may make additional delivery attempts according to its delivery policy.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to modify the delivery address.

HARSHÉ Silver cannot guarantee successful delivery where incorrect or incomplete information has been provided.

8. Delayed Shipments

We make every effort to ensure that orders are delivered within the estimated timeframe.

However, delays may occasionally occur due to circumstances such as:

High Order Volumes
Courier Delays
Weather Conditions
Public Holidays
Transportation Disruptions
Government Restrictions
Natural Events
Other circumstances beyond our reasonable control

If there is a significant delay, please contact our customer care team for assistance.

9. Damaged Package at Delivery

We take great care to ensure that every order is securely packed before dispatch.

If the outer package appears significantly damaged, opened, or tampered with at the time of delivery, please document the condition of the package before opening it.

If you receive a damaged, incorrect, or incomplete product, contact our customer support team as soon as possible with:

Order Number
Registered Contact Details
Clear Photographs of the Package
Clear Photographs of the Product
Unboxing Video, if requested or applicable

Any replacement, return, or resolution will be handled according to our applicable Returns & Exchanges Policy.

10. Lost Shipments

In the rare event that your shipment is lost during transit, please contact us so that we can coordinate with the courier partner and investigate the shipment.

If the courier partner officially confirms that the shipment has been lost, the available resolution will be provided in accordance with our applicable policies.

11. Refused or Undeliverable Orders

An order may be returned to us if:

Delivery is repeatedly unsuccessful
The recipient is unavailable
The shipping address is incorrect or incomplete
The customer refuses to accept the shipment
The courier is unable to service the location

Any re-shipping charges or other applicable costs, where relevant, will be communicated before the order is dispatched again.

12. International Shipping

International shipping availability, shipping charges, delivery timelines, customs duties, taxes, and import requirements may vary by destination.

If international shipping is available at checkout, customers are responsible for reviewing any applicable customs duties, import taxes, or local charges unless otherwise stated by HARSHÉ Silver.

Such charges may be imposed by the destination country's authorities and may not be included in the product or shipping price.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, business operations, services, or legal requirements.

Any updates will be published on this page along with the revised effective date.